Privacy Policy

Privacy Policy

Here at Butterbox Farm, Mason Estate Farm Partnership we are committed to maintaining the trust and confidence of all our customers and any visitors to our website. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We will only use your information to administer your account and provide you with information on our own products and services. In this Privacy Policy, we provide information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Mason Estate Farm Partnership and Butterbox Farm may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15/5/2018

Visiting our Website

When you visit our website, we do not collect any information from you and we do not have cookies.

If you contact us from the website we will use your email address to

  • respond to any requests for information
  • respond to any feedback you send us, if you’ve asked us to
  • send email alerts to users who request them
  • provide you with information about our products and services if you want it

What information we hold and how we use it

Customer details that we request by email, telephone or in person are

  • Email address to respond to your enquiry and keep you informed of current and future availability.
  • Telephone number to contact you for clarification of orders.
  • Mobile telephone number to contact you in case of collection queries.
  • Postal address for invoicing purposes.

Any formal written agreements will clearly state what information is required.

If you have opted into our mailings, from time to time we may contact you by email or phone so we can ask you a few questions about what you think about the things we are doing on the farm which will help us improve the things we do. We may periodically send emails about new products, special offers, or other information which we think you may find interesting using the email address that you have provided.

We ask that you keep us updated of any changes to your information.

You are entitled to contact us at any time to check what information we hold about you and ask that the information is amended or removed.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Butterbox Farm Office, Nash Lane, Scaynes Hill, Haywards Heath, RH17 7NJ or

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

We ask that you keep us updated of any changes to your information.

We have retention periods to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will delete it or ensure it is disposed of in a secure manner.

Disclosing your information

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

We may pass on your personal information if we have a legal obligation to do so, or if we have to apply it to other agreements.

Keeping your data secure

We are committed to ensuring that your information is secure.

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.

Any data you send is at your own risk.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

This privacy policy only applies to Other websites will have their own terms and conditions and privacy policies.

Following a link to another website

If you go to another website from this one, you should read the privacy policy of the website you go to in order to find out what it does with your information.

Following a link to from another website

If you come to from another website, we will not receive any information from the other website.


We have procedures and security features in place to keep your data secure once we receive it.